Ximango factory parts, service personnel - Aug 2004

My experience with getting factory parts has overall been excellent.
I especially like the on-line catalog. Billing and shipping for parts
is actually simplified -- from my experience -- now that we go
through Florida.

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Date:         Tue, 17 Aug 2004 10:55:21 -0400
Reply-To:     Ximango Owners Group <XIMANGO@HOME.EASE.LSOFT.COM>
Sender:       Ximango Owners Group <XIMANGO@HOME.EASE.LSOFT.COM>
From:         Bruce Schimmel <bruce@SCHIMMEL.COM>
Subject:      Ximango factory parts, service personnel
In-Reply-To:  <45.136373cf.2e536d1a@aol.com>
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My experience with getting factory parts has overall been excellent.
I especially like the on-line catalog. Billing and shipping for parts
is actually simplified -- from my experience -- now that we go
through Florida.

As to English-speaking technical people at the factory, my mechanics
have had not problem communicating the issues to them and
comprehending their reply. They've been great.

(There are folks from the factory who receive emails from this newsgroup.)

The only hangup in the supply chain is that doesn't seem to be a
"go-to guy" if Chuck's not available at the moment. Though, I may be
wrong.

As to the parts for the most recent current gear SB...well, you've
got a point, up to a point.

It's not as if you couldn't find comparables, and the gear is
probably not going to fall off tomorrow. But it is something I'm
checking for pre-flight, and a parts package would be convenient.


yrs, bruce


At 10:15 -0400 8/17/04, Jbarkermediation@AOL.COM wrote:
>Bruce - I agree with all your comments about the joys of Ximango ownership,
>but the parts situation is very hit and miss.  If a prospective buyer asks
>about the parts situation, one would have to say it can be a
>five-day turnaround,
>or in the case of the recent SB, maybe a 4-month turnaround, although we still
>don't know when or if the parts will arrive. It's not like owning a Cessna,
>in fact it seems like it's the other end of the spectrum.  I don't doubt that
>Chuck acts promptly when we contact him with a need for parts, or
>that he gives
>it his best effort to get the factory to respond.  I'm just wondering if
>there's an English-speaking factory liaison in Brazil who would
>respond faster to
>direct contact from owners.
>John Barker
>SN 200-124
=========================================================================
Date:         Tue, 17 Aug 2004 10:58:06 EDT
Reply-To:     Ximango Owners Group <XIMANGO@HOME.EASE.LSOFT.COM>
Sender:       Ximango Owners Group <XIMANGO@HOME.EASE.LSOFT.COM>
From:         Jbarkermediation@AOL.COM
Subject:      Re: Ximango factory parts, service personnel
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Thanks for the response, Bruce.  I've been under the impression that all
orders should go through Chuck, which is my fault, so I'm very glad to have the
information in your email.
John Barker
=========================================================================
Date:         Tue, 17 Aug 2004 11:07:18 -0400
Reply-To:     Ximango Owners Group <XIMANGO@HOME.EASE.LSOFT.COM>
Sender:       Ximango Owners Group <XIMANGO@HOME.EASE.LSOFT.COM>
From:         Bruce Schimmel <bruce@SCHIMMEL.COM>
Subject:      Re: Ximango factory parts, service personnel
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At 10:58 -0400 8/17/04, Jbarkermediation@AOL.COM wrote:
>Thanks for the response, Bruce.  I've been under the impression that all
>orders should go through Chuck, which is my fault

I think you've misunderstood me; I apologize for not being clearer.

All parts orders DO go through Chuck.

But the factory, when asked, responds quickly and well to requests
for service instruction.

yrs, B






>, so I'm very glad to have the
>information in your email.
>John Barker